Data make the case
Emotional Intelligence is directly responsible for over sixty percent of one's success in the workplace. EQ is improvable whereas IQ and personality are fairly fixed from a young age.
Organizations with healthy cultures (values-driven, adaptive, constructive, entrepreneurial, authentic, innovative) consistently financially outperform organizations with unhealthy cultures.
Leaders who adopt behaviors that build trust have stronger financial gains and success. Thirty-nine percent of individuals say they would start or increase their business with a company because of trust. Sixty-four percent of leaders surveyed said they refused to buy the products or services of a company they did not trust.
Investing Psychological Capital (PsyCap) which builds self-efficacy, optimism, hope and resiliency has a significant positive correlation with desired employee attitudes, behaviors and performance. There is a strong, significant, positive relationship between PsyCap and desirable attitudes, behaviors, and performance and a negative relationship with undesirable attitudes (e.g., cynicism, stress, anxiety, and turnover intentions) and behaviors. Organizations which invest in PsyCap reap a significant ROI - up to 200%, according to the work of Fred Luthans.
It has been estimated that 75 percent of all medical problems are directly attributable to stress. Employees who report high levels of stress have health-care expenditures that are 50 percent higher than those reporting lower levels of stress. The cost of job stress to American industry can be estimated at $200 billion per year.
Employees who were subjected to workplace incivility markedly decreased their performance: 48% intentionally decreased work effort, 47% intentionally spent less time at work, 38% intentionally decreased the quality of their work, 25% admitted to taking out their frustrations on customers and 12% reported leaving their jobs because of the uncivil treatment.
Mindfulness consistently reduces burnout. In study after study, we see that mindfulness training helps professionals feel less emotionally drained, more focused and more empathetic to their clients/patients/customers.